American Reprographics Company
Job Description ARC Document Solutions, Inc. (NYSE: ARC) provides technology and services\u00a0to businesses of all types,\u00a0with a\u00a0focus\u00a0on the architectural, engineering and construction industry, in\u00a0thousands of\u00a0customer locations nationwide,\u00a0170 worldwide service centers, and secure document storage in the cloud. Find out more at www.e-arc.com. We are currently seeking candidates for a (Large Format - Color) position who enjoys operating digital duplicating machines in the production of print copies from a variety of sources. You will respond to clients requirements in a professional and ethical business manner and provide the best quality service and products through exemplary customer service and turnarounds. Other responsibilities include: Receive, process, and maintain orders for wide format printers to perform color print services and prioritize work assignments based on customer needs, work load and machine capabilities. Print proofs for sign-off. Study production schedule. Estimate hour requirements for completion of job assignments. Inform the Manager of any requests that can\u2019t be met. Establish or adjust work procedures to meet production schedules. Make suggestions regarding paper, binding, productivity and color workflow options. Process PDF, and graphics files that come in e-mail, delivery, walk in, or other method. Inspect finished work for sharpness, density of line, position, count and sizes. Keep your area stocked with paper and supplies. Notify your supervisor if supplies need to be reordered. Report mechanical failure to the Production Manager or Branch Manager. Work overtime when necessary. Overtime is a condition of employment. Assist in other departments when necessary or orders are slow. Assist customer service by answering phones and taking orders, assisting customers and other duties as needed. Assist by preparing packages for shipment with UPS and Fed-Ex, or for the courier. Conscientious and consistent effort to quickly and accurately complete each task and\/or job is the company\u2019s productivity standard. Abide by all company rules and regulations, including those set forth in the Employee Handbook. Perform any other tasks, duties, or functions directed by the Production or Branch Manager. Ensure required resources are available to complete job (media, fonts, graphics, etc.). Respond appropriately to fault, error, and alert messages. Evaluate output and make adjustments to obtain a desired level of image quality. Troubleshoot problems that occur during job submission or the printing process. Address problematic orders and customer complaints. Minor maintenance functions include cleaning, replenishing consumables, replacing filters and waste containers. Use diagnostics to troubleshoot and correct image quality artifacts. Provide good customer service to maintain current accounts and enhance the company's image. Process, comprehend, and follow detailed written and verbal instructions. Gather, organize, and wrap completed work for delivery to customer or next department. Complete paperwork for the billing process. Maintain a courteous and \u201ccan-do\u201d attitude with internal and external customers. Required Skills Thorough knowledge of materials and equipment utilized in the duplicating processes. Attention to detail. Ability to follow processes and procedures accurately. Ability to understand and communicate job related information clearly and concisely. Able to multi-task while maintaining quality and accuracy. Excellent customer service skills. Ability to effectively promote the products and services of the company. Required Experience AA degree or advanced technical training in the graphics field, BA\/BS preferred 2 years\u2019 experience in color reprographics field in a professional environment using graphic applications 1-2 years of direct color services and design such as signage, posters, projects, etc. Thorough knowledge of materials and equipment utilized in color printing, duplicating, binding and finishing Know Adobe Creative Suite and Microsoft products Position Type Full-Time\/Regular
American Reprographics Company
Website : http://www.e-arc.com
ARC Document Solutions, Inc. (formerly American Reprographics Company) headquartered in Walnut Creek, CA, is a publicly traded company (NYSE: ARC) that provides technology and document-related services to businesses of all types, with an emphasis on the non-residential segment of the architecture, engineering and construction ("AEC") industry. The company offers managed print services (MPS), offsite document printing and fulfillment services, digital shipping and managed file transfers, archive and information management (AIM), software and web-based document management applications, as well as the sale of printing equipment and supplies to more than 90,000 customers. ARC provides its solutions onsite in thousands of its customers’ offices, offsite in more than 170 service centers around the world, and in the cloud. It serves large enterprise customers with a corporate sales force called Global Solutions, and regional and national color imaging customers under the "Riot Creative Imaging" brand.