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401K, Dental, Life, Medical
is offering a unique opportunity for an experienced Customer Service Representative to join our print production team. We offer competitive compensation, excellent equipment and extraordinary work projects.
Brilliant is a leading fine art, and commercial printing company headquartered in Exton, PA. An aggressive company with a unique understanding of how to take care of customers, Brilliant produces the highest quality work for the most discerning clientele.
Health, Dental, Life Insurance
401k retirement plan
Paid holidays and time off.
Currently, we are looking for an extremely detailed and success-oriented individual to join us as a Customer Service Representative working with a team of our sales consultants.
Experience in printing, post-press finishing, binding, packaging or a similar manufacturing environment is required
. Please do not apply if you do not have experience in the printing industry.
Our CSR’s serve Brilliant’s customers with the highest level of attention – ensuring that the production process is as streamlined and as easy as possible for the customer.
CSR’s must communicate with all departments within the company including creative services,
production, shipping and sales; while remaining a critical link to our customers and vendors.
In addition, this position collaborates with the Production Engineers, coordinating the scheduling of all resources necessary to complete projects by their deadline. CSRs check the progress of project, communicating with the Account Executives as required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Complete the order entry process into computer system with accurate and detailed information.
Update Account Executives and customers regarding job status throughout the business day in a timely and professional manner.
Assist Account Executives with request for quotes.
Manage the cost associated with each job by monitoring actual job cost; estimate versus actual. Assist in the tracking and closing of job jackets to facilitate billing.
Coordinate projects throughout the plant from pre-flight to delivery.
Coordinate outside purchases and distribution.
Coordinate and ensure that paper samples, paper dummies, and ink drawdowns are ordered to meet both customers and production schedules.
Assure all changes are indicated on proofs and change orders.
Assist and coordinate press checks and/or finishing approvals with Account Executives and clients.
Advise, coordinate, and resolve issues as they occur.
Schedule pick-ups and deliveries.
Attend daily production status meetings to gather and share information with Account Executives and team.
Initiate, create and review new job timelines with the Account Executive.
EDUCATION and/or EXPERIENCE
At least five years of hands-on Customer Service experience in the printing, or advertising industry.
Experience utilizing an MIS systems EFI/Pace a big plus
Excellent communication skills; verbal and written.
Team-oriented work style.
Superior work ethic, attitude, and commitment.
Thick skin; and resiliency essential.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
**MEMBERS ONLY**SIGN UP NOW***.
Come be Brilliant with us!
400 Eagleview Blvd, Exton
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