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Job Details

Printer Operator - 2nd Shift

Austin, TX

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14085 Printer Operator - 2nd Shift (Open)

Position Type:

Full time





Position Details:

We are looking for a Printer Operator to join our 2nd shift team at CSG's Output Solutions Center in Austin, TX!

For nearly 30 years, we've been a trusted partner to more than 500 companies worldwide. CSG's Output Solutions Center is responsible for providing print & mail billing services to some of the top names in the cable, utilities, healthcare, and government industries.

Why Work for CSG?
CSG provides you with generous vacation time, market competitive pay, and benefits-- including multiple healthcare coverage options, 401k match, an employee stock purchase program, tuition reimbursement, extended paid maternal/paternal leave, and much more!

Job Summary

The Printer Operator operates the various auxiliary components of the laser printing system and inkjet printing systems. The operator also operates the IBM 3900 to print mail tray tags. The operator must inspect the printed output to ensure correct form type, alignment, and print consistency. The operator must also be fluent in the navigation of the printer driver software and understand the importance of printing jobs in the order required to meet SLAs and keep the inserting equipment running without delays. The position assists in training new operators and provides guidance and assistance to new print operators.

Key Areas of Responsibility

  • Operate printers and printing systems by issuing commands to the printers via PRISMA, FIERY and EQUIOS
  • Ensure print and mail jobs are executed in a timely manner, and mail tray tags are processed as soon as they are transmitted to the print facility
  • Print AESP and Direct Solutions statements, checks, reports, tags, and Daily Letters, Past Dues, Test Jobs, Reprints and Reruns to ensure proper routing and handling of all printed output
  • Responsible for new product testing and testing of enhancements to existing products, setting up and executing test jobs, sometimes at a moments notice to meet crucial company deadlines
  • Answer telephone inquiries, investigate issues, and inform callers of job status. Monitor voice mail and email throughout the shift
  • In the event a lead or supervisor is absent, operators work with SSC to resolve problems in production/programming/systems, via ITSM tickets and telephone conversations
  • Continuously monitor printers and take appropriate action when printers require intervention. Do visual quality checks between print jobs
  • Responsible for catching and notifying management of quality issues
  • Monitor quantities of paper stock to ensure completion of printed output. Operators are also required to capture, weigh, and record all paper waste that is produced on printers they are running
  • Assist the Supervisor and Lead in monitoring the usage of print supplies and notify the Print Supervisor when supplies are low
  • Assist in the training of all new print operators and oversee training
  • Keep the print facility and climate control area clean and organized
  • Determine the proper forms required for each print job. Ensure proper alignment of the forms and correct form settings are applied to initiate and terminate the print action
  • Ensure highest print quality, form quality, etc., check for print carry over, alignment, correct form type, wipeout, completeness of output, ensure print head alignments, and that print heads are firing correctly on the color printers. Also ensure duplicate statements are extracted from all printed output
  • Ensure daily logs are completed (Production logs and meter readings at three hour intervals). Issue 3 hour production reports in the absence of the lead


  • High School Diploma or GED is required.

Knowledge, Skills and Experience

  • Previous experience in a production or warehouse is preferred
  • Meet or exceed attendance expectations. Willingness to volunteer for overtime as needed
  • Willingness to work in other departments i.e. Mail Prep, Warehouse, etc.
  • Meet or exceed efficiency requirements related to position
  • Ability to perform basic mathematical calculations
  • Understanding of Emtex print driver GUI and be an effective communicator (verbally and written)
  • Must be able to prioritize print jobs according to contractual mailing standards, and/or inserting floor needs
  • Ability to occasionally reach, lift, and carry boxed materials and paper webs weighing between 25 to 45 lbs. over an approximate range of ankle to shoulder high
  • Occasional push and pull with forces upwards of 57 lbs necessary to maneuver loaded carts and pallet jacks
  • Frequent use of both hands to grasp boxes and webs, open boxes, grasp inserts and envelopes, and complete paperwork
  • Ability to stand/walk for 95% of shift
  • Ability to work weekends and holidays

Company info

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