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Job Details

Print Production Acct Spec 1

Location
Temecula, CA

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RRD in Temecula, CA is looking for a Printing Account Specialist to coordinate production of printed materials, or print related services for the company's customers. Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customers product. Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule. Provide quality review for other Print Production Specialists to ensure all information is accounted for and accurate before commencement of production. Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs. May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples. Coordinate production of components with other internal plants and/or external vendors as required. Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root case. May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company.u00a0 Communicate with customers regarding the resolution of issues. Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.u00a0 Tally the final production runs and work performed to assemble paperwork for billing purposes. Business Unit/Platform Specific duties:u00a0 May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply component of the customer product. May assist sales in the RFP process supplying estimates and determining how to efficiently process a complete job.u00a0 May have responsibility for the composition and/or copy prep of the customersu2019 products. Performs other related duties and participates in special projects as assigned. RRD is an EEO/AA including Vets and Disabled Employer

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