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Senior Manager Advanced Product Support - Printers

Location
Long Beach, CA

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u003Cdivu003Eu003Cp style='padding: 10px;border: 1px solid transparent;'u003Eu003Cp style='font-size:16px;word-wrap: break-word;'u003EExternal Job Descriptionu0026#13;u003C/pu003Eu003Cpu003Eu003Cpu003Eu003Cstrongu003EWho is Epson?u003C/strongu003Eu003C/pu003Eu003Cpu003EEncouraging the exchange of ideas, Epson is an exciting and progressive place to work, fostering an entrepreneurial spirit, which empowers individuals to have a direct impact. A commitment to world-class engineering and marketing makes Epson a technology leader in digital solutions which facilitate productivity and personal creativity. Committed to our environment, the organization is dedicated to linking ecology with economy, serving the world by leading eco-conscious initiatives.u003C/pu003Eu003Cpu003Eu003Cstrongu003EOverview: u003C/strongu003Eu003C/pu003Eu003Cpu003EThe primary focus of this position is pre and post-sales support for Epsonu0026#39;s commercial and industrial printer product lines.u003C/pu003Eu003Cpu003Eu003Cstrongu003ERequirements: u003C/strongu003Eu003C/pu003Eu003Culu003Eu003Cliu003EAt least 10 years in a similar role with management experience in the printing industry managing and supporting commercial and industrial printing products.u003C/liu003Eu003Cliu003EExtensive experience is required with copier type commercial printing, MPS (managed print services), large format inkjet solvent and textile printing and digital color label printing.u003C/liu003Eu003Cliu003EPrior people management experience with proven ability to lead and motivate teams within a matrix organizationu003C/liu003Eu003Cliu003EResults driven, team builder with strong communications skills and relationship management skillsu003C/liu003Eu003Cliu003EDetail oriented and highly organized with outstanding follow-through skillsu003C/liu003Eu003Cliu003EBacheloru0026rsquo;s degree (B.A. or B.S) or equivalent work experienceu003C/liu003Eu003Cliu003EAbility to travel 25%u003C/liu003Eu003Cliu003ENew service programs creation, implementation and management in these applicable commercial and industrial product fields is a major plus.u0026nbsp;u003C/liu003Eu003Cliu003EExperience in Consumer Products and Technology industries strongly preferredu003C/liu003Eu003C/ulu003Eu003Cpu003Eu003Cstrongu003EWhat you will be responsible for:u003C/strongu003Eu003C/pu003Eu003Cpu003Eu003Cstrongu003EPre-Launch and Post-Launch Advanced Product Supportu003C/strongu003Eu003C/pu003Eu003Culu003Eu003Cliu003EManages market testing and quality assurance projectsu003C/liu003Eu003Cliu003EEnsures key components of service release are executedu003C/liu003Eu003Cliu003ECollaborates in the development and launch of competitive warranty and service contract programs with Marketing, Sales and Legal.u003C/liu003Eu003Cliu003EManages the analysis of post-launch data to ensure product improvement of current and existing product costs.u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u003C/liu003Eu003Cliu003EReviews and distributes market quality data, and prepares ad-hoc reporting and analysisu003C/liu003Eu003C/ulu003Eu003Cpu003Eu003Cstrongu003ERelationship and Department Managementu003C/strongu003Eu003C/pu003Eu003Culu003Eu003Cliu003EResponsible for hiring, motivating, evaluating, developing personnelu003C/liu003Eu003Cliu003EProvides coaching and mentoring to team members and builds strong relationships with peers and Senior Managersu003C/liu003Eu003Cliu003EOperates within budgetary constraints, participates in the development of annual budget forecastsu003C/liu003Eu003Cliu003EDevelops and maintains written departmental standards and procedures.u003C/liu003Eu003C/ulu003Eu003Cpu003Eu003Cstrongu003EField Service Management:u003C/strongu003Eu003C/pu003Eu003Culu003Eu003Cliu003EManages the relationship on assigned product lines and Epson authorized third party service providersu003C/liu003Eu003Cliu003EEstablishes policy and reviews criteria for whole unit exchange for assigned productsu003C/liu003Eu003Cliu003ENegotiates contracts and manages national third party service providers for nationwide serviceu0026nbsp;u003C/liu003Eu003C/ulu003Eu003Cpu003Eu0026nbsp;u003C/pu003Eu0026#13;u003C/pu003Eu003C/pu003Eu003C/divu003E,datePosted:2018-08-09,employmentType:FULL_TIME,industry:null,hiringOrganization:{@type:Organization,name:**MEMBERS ONLY**SIGN UP NOW***.},identifier:{@type:PropertyValue,name:**MEMBERS ONLY**SIGN UP NOW***.,value:909-en_US},jobLocation:{@type:Place,address:{@type:PostalAddress,addressCountry:US,streetAddress:,addressLocality:Long Beach,addressRegion:CA,postalCode:90745}}}

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