LSC Communications US, LLC
LSC Communications is a $3.5B company with over 20,000 employees worldwide, serving the needs of Publishers, Merchandisers and Retailers with innovative product, service and technology offerings. In order to increase speed-to-market, reduce costs and improve efficiencies, LSC combines print, e-services, warehousing, fulfillment and supply chain management. Position Summary: Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customers product. Key Responsibilities: Make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company. Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule. Provide support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job. May assist sales with pricing/scheduling of potential business by referring to price sheets and engaging appropriate operations departments. Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs. May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples. May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company. Communicate with customers regarding the resolution of issues. Occasional Travel, 10% Plant visits required for customer approval May mentor junior level Print Production staff or work on special projects. * Business Unit/Platform Specific duties: May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply component of the customer product. May assist sales in the RFP process supplying estimates and determining how to efficiently process a complete job. Performs other related duties and participates in special projects as assigned. The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * HS diploma or equivalent with 8-9 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience. May possess additional education certification in this level. * Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work. Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job. * May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy. Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully. * Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments. * Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs. * Must be able to work weekends and holidays. * Additional job knowledge, skills, and/or abilities specific to a department may be listed on the staffing requisition.
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LSC Communications US, LLC
Website : http://www.lsccom.com
LSC Communications (NYSE: LKSD) is a global leader in traditional and digital print, print-related services and office products that serves the needs of publishers, merchandisers and retailers. The Company’s service offering includes e-services, warehousing and fulfillment and supply chain management. LSC utilizes a broad portfolio of technology capabilities coupled with consultative attention to clients' needs to increase speed to market, reduce costs, provide postal savings to customers and improve efficiencies. Strategically located operations provide local service and responsiveness while leveraging the economic, geographic and technological advantages of an international organization.