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Job Details

Senior Manager Advanced Product Support - Printers

Company name
Epson America Inc

Long Beach, CA

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Job Description:

External Job Description

Who is Epson?

Encouraging the exchange of ideas, Epson is an exciting and progressive place to work, fostering an entrepreneurial spirit, which empowers individuals to have a direct impact. A commitment to world-class engineering and marketing makes Epson a technology leader in digital solutions which facilitate productivity and personal creativity. Committed to our environment, the organization is dedicated to linking ecology with economy, serving the world by leading eco-conscious initiatives.


The primary focus of this position is pre and post-sales support for Epson's commercial and industrial printer product lines.


* At least 10 years in a similar role with management experience in the printing industry managing and supporting commercial and industrial printing products.

* Extensive experience is required with copier type commercial printing, MPS (managed print services), large format inkjet solvent and textile printing and digital color label printing.

* Prior people management experience with proven ability to lead and motivate teams within a matrix organization

* Results driven, team builder with strong communications skills and relationship management skills

* Detail oriented and highly organized with outstanding follow-through skills

* Bachelor's degree (B.A. or B.S) or equivalent work experience

* Ability to travel 25%

* New service programs creation, implementation and management in these applicable commercial and industrial product fields is a major plus.

* Experience in Consumer Products and Technology industries strongly preferred

What you will be responsible for:

Pre-Launch and Post-Launch Advanced Product Support

* Manages market testing and quality assurance projects

* Ensures key components of service release are executed

* Collaborates in the development and launch of competitive warranty and service contract programs with Marketing, Sales and Legal.

* Manages the analysis of post-launch data to ensure product improvement of current and existing product costs.

* Reviews and distributes market quality data, and prepares ad-hoc reporting and analysis

Relationship and Department Management

* Responsible for hiring, motivating, evaluating, developing personnel

* Provides coaching and mentoring to team members and builds strong relationships with peers and Senior Managers

* Operates within budgetary constraints, participates in the development of annual budget forecasts

* Develops and maintains written departmental standards and procedures.

Field Service Management:

* Manages the relationship on assigned product lines and Epson authorized third party service providers

* Establishes policy and reviews criteria for whole unit exchange for assigned products

* Negotiates contracts and manages national third party service providers for nationwide service

Company info

Epson America Inc

Company Profile

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