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Job Details

Customer Relationship Management Specialist

Parsippany, NJ, United States

Posted on
Aug 05,2019

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Company Info
Teva is a global pharmaceutical leader and the world's largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide. Our employees are at the core of our success, with colleagues in over 80 countries delivering the world's largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients and we've built a promising pipeline centered around our core therapeutic areas. We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation. This is how we improve health and enable people to live better, healthier lives. Join us on our journey of growth!
Job Description
The CRM Project Specialist develops and manages execution of multichannel project plans for print, email and media assets on behalf of Tevas Brands. The CRM Project Specialist is aligned to one or more Teva Brands and works closely with Brand Engagement Leads, Teva Brand Marketers and other key stakeholders throughout the marketing project lifecycles. The CRM Project Specialist will report to the CRM Channel Lead as part of the iMCM Center of Excellence - Channel Operations team
Travel Requirements:
Provide Project Management responsibilities for CRM assets, including print (commercial and on-demand), email, SMS, and media banners
Oversee deployment of multichannel project plans by orchestrating key activities, timelines, and internal and external stakeholders to enable efficient execution
Ensure CRM assets hit project milestones on time and escalates to proper stakeholders as needed
Troubleshoot project roadblocks and proactively seeks solutions to meet deadlines
Partner with Marketing teams to deploy assets as needed to our target audiences across healthcare professionals and consumers/patients
Collaborate with brand agencies and execution partners to ensure project deliverables and timelines are kept in-sync with the plan
Develop project plans in Workfront and follow standards/best practices of project management in the tool
Provide feedback to Channel Leads on process deficiencies/efficiencies to improve development timelines
Report status for owned assets to proper stakeholders including marketers, agencies, and execution vendors
Provide input into management of agencies/vendors
Collaborate across Teva organization (Channel Leads, IT, MLR), and Business Units on key activities like prioritizing and implementation support for key strategies
Provide expertise knowledge on print process (bidding, warehousing, inventory management, fulfillment, and production) to brand and agency teams
Own relationship with commercial and on-demand print vendors to execute on tactics for warehousing, mailing or drop shipping to the field
Actively manage warehoused print materials and report status of inventory levels to brand marketers
Manage relationship with Content Production Services for building of digital assets (i.e., emails, banner ads)
Education Required: Undergraduate BA/BS degree in applicable discipline
Prior experience with digital and non-digital project management
2 years experience in a corporate advertising setting preferred
Experience in commercial print buying and production
Experience in digital tactic execution
Software that must be used independently and without assistance: Microsoft Office (Outlook, Excel, Word, PowerPoint
Competencies and Skills
Prior experience in project management and digital asset maintenance
Strong planning and organization skills
Understanding of regulations involved with marketing pharmaceutical products
Sets and/or meets deadlines, schedules and goals
Sets appropriate priorities
Capable of building timelines from a Start Date or an End Date and communicating the deadlines to appropriate stakeholders
Solid understanding of review and workflow systems (i.e.: Veeva, ZINC )
Familiarization with stand Project Management tools ( i.e.: MS Project, Workfront )
Synthesizes diverse information from various sources, recognizes time lines trends and project interdependencies, seeks ideal long-term solution
Sub Function
Marketing Communications
Reports To
Associate Director, CRM
Tevas Equal Employment Opportunity Commitment
Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws.
Teva Pharmaceuticals
Join us at the forefront of pharmaceutical research and production. With state-of-the-art facilities, highly skilled colleagues, and a high-powered organizational culture, Teva offers you countless possibilities to make a real difference in people's lives and add value to your career.

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